IFAA offers clients professional, proven end-to-end administration and management services to help you achieve superannuation business goals and fulfil the needs of your own clients. We operate independently of any other providers, so we can focus solely on the needs of our clients without being influenced by other service providers and their requirements.
Industry leading administration services
Our combination of people, processes, and technology is what sets us apart from other administrators. We offer end to end administration services and our teams are dedicated to meeting the specific needs of each client. IFAA has been a pioneer in the implementation of straight through processing – delivering both efficiencies and simplification, and enhancing member experience.
Customer Service Centre aligned with client’s strategic objectives
We provide superior Contact Centre facilities staffed by qualified, highly trained staff skilled in servicing superannuation employers and members. We hold an AFS License and each operator is RG146 qualified enabling them to provide general product advice in relation to superannuation. The Contact Centre offers both in and out-bound capabilities that extends to a number of key member servicing and retention activities ensuring the fund’s members remain connected and engaged.
Trustee services above and beyond the administration function
IFAA takes great pride in the services we provide to our Trustee Boards, Committees, and Trustee Management teams. Our services are underpinned by our company‘s values of people, teamwork, integrity, client focus, quality, and flexibility. It is because of these values we believe the standard of our services to Trustees is one of the highest in the industry. Along with fully electronic board and committee paper production, we also provide specialised insurance staff with extensive experience in insurance benefit design, managing a tender process, analysis and policy negotiations.
Client services management and clearing house solutions
Our informed Client Services team can offer the services to not only defend the current membership and employer base, but more importantly, grow it. Our services team use THORIN - our integrated proprietary software to allow members greater access to a more personalised and engaged experience with our client funds. We also offer on-boarding to a dedicated Clearing House facility that reduces the multi-fund contribution burden on employers.
Exceptional marketing services across all channels
IFAA provides a full suite of marketing services and professionals with a deep understanding of the needs of superannuation customers – both members and employers. Whether it is specialised marketing data analysts who are able to uncover growth and retention opportunities for your fund, or the need for marketing strategy, digital communications expertise, creative content and concept design, or studio and video resources; we have the expertise you need.
Financial and accounting management
The IFAA Finance team specialises in ATO and superannuation fund transactions and reporting requirements. Our reporting to APRA is fully automated, taking the stress and hassle out of these tasks. All our financial reports conform to the requirements of Trustees and the legislative and regulatory bodies.
Proven IT operations
IFAA has proven that it is able to deliver the benefits of new technology. Hardware is regularly upgraded and new systems have ranged from server operating systems, telephony systems, remote access capabilities, websites, online functionality for members and employers, mail house solutions, CRM, and more recently the implementation of greater capacity and scalability through our data transition to a private dedicated cloud infrastructure. The IT Operations team has worked hard towards zero downtime, and have strong Business Continuity and Disaster Recovery procedures.
Innovation in IT development
The key to our success in developing IT systems that provide specific highly tailored solutions is in the depth of understanding our clients’ needs. IFAA is agile in responding to client requirements because our clients are involved in the evaluation and implementation of product developments. IFAA can provide a wide range of bespoke solutions for member and employer online services, including integrated architecture for all of its other administration systems using its proprietary software innovations.
We are able to provide a comprehensive service tailored to meet your funds members and employers requirements:
- Targeted communication and education programs for Employers and Members.
- Efficient establishment and ongoing maintenance of new members.
- A range of flexible options for Employers to submit contributions.
- Interactive Online web facilities for Employers and Members available 24/7.
- Call Centre facilities staffed by qualified, highly trained staff skilled in servicing superannuation employers and members;
- IFAA holds an AFS License enabling us to provide general product advice in relation to superannuation.
- Benefit Payment and Administration: Comprehensive services across various schemes.
- Pension Payment Services: Online control over payment schedule.
- Insurance Administration: Flexible offerings to meet your funds assessment and administration requirements.
- Face to Face servicing of Employers and Members.
- Access to Financial Planning services.